Complaints Guidance: For the effective and efficient handling of your concern.
If you have a concern or difficulty, and following discussions and meetings with staff you feel that the matter has not been resolved to your satisfaction, you are advised to obtain a copy of the relevant Complaints Procedure/Policy for guidance.
Every TKAT Academy has their own Complaints Procedure/Policy and a copy is readily available from the school office for guidance. Alternatively, you may download a copy from the school website; please click here to be directed to our Academies page.
Please note that Academy complaints are not handled by the TKAT Centre.
If your concern is in relation to a TKAT Centre issue only, please download the Complaints Policy available here for guidance.
If your concern is in relation to a SCITT issue only, please download a copy of the Complaints Policy, available here for guidance.